Patient Care & Tech Support Specialist

ROMTech; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

ROMTech in Clearwater, FL, is seeking a Customer Service Specialist to be the primary contact for patients, clinics, and internal teams, handling order inquiries, service requests, and account coordination.

You will document interactions in CRM/EMR, maintain accurate records, and support Sales, Operations, and Customer Success while ensuring HIPAA compliance and high-quality patient support in a fast-paced environment. Bilingual in Spanish and English is preferred.

Qualifications

• Minimum of two years in customer service or related roles.
• Experience in healthcare, medical devices, or DME is a plus.
• Ability to manage high-volume, multi-channel communications.

Responsibilities

• Serve as the primary point of contact for patients, clinics, healthcare providers, and internal stakeholders regarding orders, service requests, and account inquiries.
• Educate patients on ROMTech products, delivery timelines, and service processes.
• Document customer interactions and account activity in CRM/EMR systems.
• Monitor orders and coordinate resolution for delays or backorders.
• Support cross-functional teams with order processing, tracking, and follow-up communications.

Skills

Customer service

Verbal communication

Written communication

Multi-channel support

Organization

Detail-oriented

Problem solving

Team collaboration

CRM/EMR familiarity

Education

High School Diploma or equivalent

Tools

CRM systems

EMR systems

Microsoft 365

Job description

ROMTech in Clearwater, FL, is seeking a Customer Service Specialist to be the primary contact for patients, clinics, and internal teams, handling order inquiries, service requests, and account coordination.

You will document interactions in CRM/EMR, maintain accurate records, and support Sales, Operations, and Customer Success while ensuring HIPAA compliance and high-quality patient support in a fast-paced environment. Bilingual in Spanish and English is preferred.