Patient Support Specialist – Tech-Driven Rehab

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

ROMTech is seeking a Customer Service Specialist in Clearwater, FL to act as the primary contact for patients and clinics, handling orders and service requests with HIPAA-compliant processes.

The role supports cross-functional teams, educates customers on product usage and delivery timelines, and maintains accurate documentation across CRM and EMR systems. Minimum two years in customer service is required, bilingual English/Spanish preferred.

Qualifications

• Minimum of two (2) years of customer service, call center, dispatching, customer support, or related experience.
• Experience in healthcare, medical devices, durable medical equipment (DME), rehabilitation, or related industries is preferred.
• Bilingual proficiency in Spanish and English is preferred.
• Experience utilizing CRM, EMR, or customer support platforms.

Responsibilities

• Serve as the primary contact for patients, clinics, healthcare providers, and internal stakeholders regarding product orders and service requests.
• Educate patients on ROMTech products, usage expectations, delivery timelines, and service processes.
• Manage high-volume communications via phone, email, and messaging platforms with professionalism and accuracy.
• Resolve customer concerns while maintaining HIPAA compliance and company policies.

Skills

Customer service

Communication

Multichannel support

Organization

Documentation

Problem solving

Teamwork

Microsoft 365

Education

High School Diploma

Tools

CRM systems

EMR systems

Job description

ROMTech is seeking a Customer Service Specialist in Clearwater, FL to act as the primary contact for patients and clinics, handling orders and service requests with HIPAA-compliant processes.

The role supports cross-functional teams, educates customers on product usage and delivery timelines, and maintains accurate documentation across CRM and EMR systems. Minimum two years in customer service is required, bilingual English/Spanish preferred.