Customer Service Representative

Blackstone Medical Services; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare services provider is seeking a Customer Service Representative in Tampa, FL. The successful candidate will handle patient inquiries and complaints, provide product and service information, and resolve issues. An ideal applicant will have previous customer service experience, strong communication skills, and the ability to prioritize tasks. Join our team to make a difference in the lives of our patients with your professional demeanor and problem-solving abilities.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Experience with high call volume.
• Positive and professional demeanor.

Responsibilities

• Handle incoming patient inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve patient issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Excellent written and verbal communication skills

Ability to build rapport with clients

Ability to prioritize and multitask

Job description

Position: Customer Service Representative

Location: Tampa, FL

Job Id: 215

# of Openings: 1

We are seeking a Customer Service Representative to join our team! You will be responsible for helping patients by providing product and service information and resolving issues.

Responsibilities

• Handle incoming patient inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve patient issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Experience with high call volume
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills