Patient Care & Front Office Specialist

Mass Lung & Allergy, PC; Leominster (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Mass Lung & Allergy, PC is seeking a flexible Multi-Function Patient Support Specialist to bolster front office, call center, and administrative operations. The role supports multiple departments to ensure smooth daily workflow and a positive patient experience.

The ideal candidate is organized, detail-oriented, and comfortable multitasking in a fast-paced healthcare setting while maintaining professionalism and discretion. Full-time, Monday–Friday, 8:00 AM–4:30 PM, with no nights or weekends.

Qualifications

• High school diploma or GED required.
• Prior medical office or patient-facing experience preferred.
• HIPAA compliance and professionalism expected.

Responsibilities

• Answer multi-line phones and route inquiries.
• Greet patients and verify insurance/demographics.
• Schedule and confirm appointments; follow-up reminders.
• Collect co-pays, balances, and self-payments.
• Assist patients with portal (Healow) and forms.
• Process faxes and documentation into EMR; maintain records.
• Float between front desk, call center, and back office as needed.

Skills

Customer service

Multitasking

Communication

EMR familiarity

HIPAA compliance

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

EMR systems

Multi-line phones

Scheduling software

Job description

Mass Lung & Allergy, PC is seeking a flexible Multi-Function Patient Support Specialist to bolster front office, call center, and administrative operations. The role supports multiple departments to ensure smooth daily workflow and a positive patient experience.

The ideal candidate is organized, detail-oriented, and comfortable multitasking in a fast-paced healthcare setting while maintaining professionalism and discretion. Full-time, Monday–Friday, 8:00 AM–4:30 PM, with no nights or weekends.