Patient Care Specialist II

Millennium Physician Group; Cape Coral (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Disability insurance

Paid Time Off

Paid major holidays

Employee Assistance Program

Job summary

Millennium Physician Group in Cape Coral, FL is seeking a Patient Care Specialist II to coordinate front office activities and support efficient care center operations. You will manage scheduling, registration, visit prep, and patient communication, ensuring accurate records in the EMR and seamless information flow between patients and providers.

Requirements include a high school diploma (or equivalent) and 1–2 years in administrative, patient access, or healthcare support roles.

Qualifications

• High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Proficiency with front desk operations, scheduling, and patient communication processes.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.

Skills

Front office operations

Scheduling

Patient communication

Healthcare support

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Phone systems

Office software

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. Job Description SummaryWe are excited to announce an opening for a Patient Care Specialist at our Cape Coral, Florida area! Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation and achieves results within defined oversight.How will you make an impact & RequirementsKey ResponsibilitiesCoordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.Maintain accurate records in electronic medical record, scheduling, and patient communication systems.Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.QualificationsHigh school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.Knowledge of insurance verification, referrals, or medical terminology preferred.Strong communication, service orientation, attention to detail, confidentiality, and time management skills.What We OfferHealth, Dental, and Vision Insurance401(K) Retirement Plan with MatchingEmployer-Paid Life Insurance Short & Long-Term DisabilityPaid Time Off, Floating Holidays, and Paid Major HolidaysEmployee Assistance Program (EAP)How to ApplyARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Compensation Range:$17.10to$25.65The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.