Patient Care Specialist II

Millennium Physician Group; Florida; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance

Short & Long-Term Disability

Paid Time Off, Holidays, and EAP

Job summary

Millennium Physician Group is seeking a Patient Care Specialist to join our Florida offices. You will handle front-desk tasks, register patients, verify demographics and insurance, collect payments, and maintain accurate documentation in the EHR.

This role supports patient flow and collaborates with the care team to ensure a smooth, compliant patient experience. The role emphasizes HIPAA adherence, excellent customer service, and adaptability in a fast-paced primary care environment.

Qualifications

• High school diploma or GED required.
• Experience in healthcare office preferred.
• Ability to handle sensitive information with confidentiality.
• Basic knowledge of EHR and Microsoft Office preferred.

Responsibilities

• Greets, registers, and checks in patients with current demographic and insurance info.
• Collects copayments and reconciles cash.
• Verifies insurance eligibility and documents authorizations.
• Explain check-in, insurance requirements, and payment expectations.
• Schedules appointments and coordinates with clinical staff.
• Routes calls and processes referrals and medical record releases.
• Maintains HIPAA compliance and safeguards patient information.
• Performs clerical tasks including filing, scanning, and uploading records.

Skills

Attention to detail

Interpersonal communication

Time-management

Customer service oriented

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. Job Description SummaryWe are excited to announce an opening for Patient Care Specialist. The Patient Care Specialist provides essential front-line administrative and clerical support within the medical office. This role is responsible for greeting and registering patients, verifying demographic and insurance information, collecting payments, and maintaining accurate documentation within the electronic health record (EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standards while working under close supervision to ensure a professional and efficient patient experience.How will you make an impact & RequirementsKey Responsibilities:Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.Collects and processes copayments following standard cash-handling and reconciliation procedures.Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.Provides clear explanations of check-in processes, insurance requirements, and payment expectations.Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.Supports the Practice Manager and care team with assigned administrative tasks.Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.Demonstrates excellent guest service to internal team members and patients.Performs other related duties as assigned.RequirementsHigh school diploma or General Education Degree (GED).1+ year of experience in clerical, customer service, or healthcare office settings preferred.Basic knowledge of EHR systems and Microsoft Office applications preferred.Strong attention to detail, interpersonal communication, and time-management skills.Demonstrated professionalism and commitment to patient confidentiality.Demonstrates empathy and professionalism when interacting with patients and families.Adheres to HIPAA and privacy standards in all communications and record handling.Consistently meets expectations, follows direction, and maintains punctuality.Adjusts to changing workflows and patient volume with composure and teamwork.Ability to work independently in a fast-paced, cross-functional environment.About Millennium Physician Group:Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.What We Offer:Health, Dental, and Vision Insurance401(K) Retirement Plan with MatchingEmployer-Paid Life Insurance Short & Long-Term DisabilityPaid Time Off, Floating Holidays, and Paid Major HolidaysEmployee Assistance Program (EAP)How to Apply:ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Compensation Range:$17.10to$25.65The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.