Patient Care Specialist

Millennium Physician Group, LLC; Sarasota (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Disability insurance (short & long)

Job summary

Millennium Physician Group (Venice, FL) is hiring a Patient Care Specialist to coordinate front desk operations, scheduling, and patient communications. You will verify demographics, insurance, referrals, and required documents, respond to inquiries, and support efficient clinic workflows.

The role emphasizes accurate record-keeping, professional communication, and adherence to privacy standards while coordinating with providers and staff to ensure smooth patient experiences.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of administrative, patient access, customer service, or healthcare support experience preferred.
• Working knowledge of front office healthcare operations and scheduling processes.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps or missing documentation and resolve routine issues.
• Route clinical messages and forms to care team members and maintain records in EMR and scheduling systems.

Skills

Communication

Customer service

Attention to detail

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Job Description Summary

We are excited to announce an opening for Patient Care Specialist in our Venice, Florida clinic! The Patient Care Specialist coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. The Patient Care Specialist handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation and achieves results within defined oversight.

How will you make an impact & Requirements

Key Responsibilities Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows. Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits. Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines. Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues. Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members. Maintain accurate records in electronic medical record, scheduling, and patient communication systems. Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Qualifications High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience. Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes. Ability to interpret standard procedures and resolve routine to moderately complex patient support issues. Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software. Knowledge of insurance verification, referrals, or medical terminology preferred. Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is one of the largest independent physician groups in the state of Florida. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching Employer-Paid Life Insurance
• Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation Range: $17.10 to $25.65 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.