Patient Care Specialist II

Millennium Physician Group; Naples (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Paid Holidays

Ongoing training and career growth

Job summary

Millennium Physician Group in Naples, FL seeks a friendly Patient Services Representative (Front Desk) to greet patients, check in, schedule appointments, verify insurance, and collect copays in a fast-paced pulmonary practice.

The role emphasizes excellent customer service, multitasking, and accurate documentation, with a comprehensive benefits package and a Monday–Friday schedule.

Qualifications

• High School Diploma or GED required.
• 1-2 years of medical office, healthcare, or patient-facing experience.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computer systems and EMR/EHR.

Responsibilities

• Greet and check in patients upon arrival.
• Schedule patient appointments and answer incoming phone calls.
• Verify insurance information and update patient records.
• Collect copays and outstanding balances.
• Process referrals, appointment recalls, and medical records requests.
• Assist patients with questions and provide excellent customer service.
• Scan, fax, and maintain patient documentation.
• Ensure HIPAA compliance and patient confidentiality.
• Assist the Practice Manager with administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Organization

Education

High School Diploma or GED

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. Job Description SummaryPatient Services Representative (Front Desk)Millennium Physician GroupNaples, FL 34119Pay: $20.00 - $22.00 per hourSchedule: Monday-Friday, 7:30 AM - 4:30 PM Full-TimeJoin the Largest Independent Physician Group in FloridaMillennium Physician Group is one of the largest comprehensive primary care practices in the United States and the largest independent physician group in Florida. With offices throughout Florida, North Carolina, and Texas, our mission is to provide high-quality, patient-centered care while fostering a positive and supportive work environment for our team members.We are currently seeking a friendly, reliable, and organized Patient Services Representative to join our growing team in our Naples Pulmonary practice.How will you make an impact & RequirementsBenefitsWe offer a comprehensive benefits package, including:Medical InsuranceDental InsuranceVision Insurance401(k) with company matchPaid Time Off (PTO)Paid HolidaysOngoing training and career growth opportunitiesPosition SummaryThe Patient Services Representative serves as the first point of contact for patients and visitors, delivering exceptional customer service while supporting the daily operations of a busy medical office. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and excels at multitasking.ResponsibilitiesGreet and check in patients upon arrivalSchedule patient appointments and answer incoming phone callsVerify insurance information and update patient recordsCollect copays and outstanding balancesProcess referrals, appointment recalls, and medical records requestsAssist patients with questions and provide excellent customer serviceScan, fax, and maintain patient documentationEnsure HIPAA compliance and patient confidentialityAssist the Practice Manager with administrative tasks as neededSupport office operations and contribute to a positive team environmentRequired QualificationsHigh School Diploma or GED1-2 years of medical office, healthcare, or patient-facing experienceStrong customer service and communication skillsAbility to multitask and stay organized in a fast-paced environmentComfortable using computer systems and electronic medical recordsDependable attendance and punctualityPreferred QualificationsExperience in a Pulmonary, Specialty Care, or busy medical office settingKnowledge of insurance verification and scheduling processesFamiliarity with EMR/EHR systemsWhat We're Looking ForThe ideal candidate is: Reliable and dependable Friendly and patient-focused Able to multitask and stay organized A strong team player Detail-oriented and proactive Comfortable working independently in a busy environmentWork LocationPrimary Location: 6376 Pine Ridge Road, Suite 440, Naples, FL 34119This position will occasionally float to our secondary Naples location: 400 8th Street North, Naples, FL 34102Team members rotate coverage with other front office staff as needed.Equal Opportunity EmployerMillennium Physician Group is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.Apply today and become part of a team that is dedicated to improving the health and well-being of the communities we serve.#MPMPGCompensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.