Patient Care Specialist- Float

Millennium Physician Group; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

PTO

Paid Holidays

Job summary

Millennium Physician Group is seeking a dependable Patient Care Specialist (Float) in Naples, FL to support front office operations across Collier County. The role involves scheduling, registration, insurance verification, and ensuring a positive patient experience in a fast-paced clinic setting.

The position supports multiple offices within Collier County, with an approximate 2-3 days per week at the Naples primary office and remaining days at other locations.

Qualifications

• Minimum 2 years medical front office experience.
• High school diploma or equivalent.
• Experience with patient scheduling and registration.
• Knowledge of insurance verification and eligibility processes.

Responsibilities

• Schedule, register, and prepare patients for appointments.
• Verify patient demographics, insurance coverage, referrals, and required documentation.
• Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and follow-up activities.
• Maintain accurate patient records within EMR and scheduling systems.
• Assist multiple office locations throughout Collier County as needed.

Skills

Front desk

Scheduling

Insurance verification

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EMR software

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. Job Description SummaryPatient Care Specialist (Float)Location: Naples, FL (Primary Office: 400 8th Street N, Naples, FL 34102)Position Type: Full-TimeSchedule: Monday-Friday, 8:00 AM-5:00 PMPay: Starting at $22.00 per hourJoin Our Team!We are seeking a dependable, customer-focused Patient Care Specialist (Float) to support our growing healthcare team throughout Collier County. This role is ideal for an experienced medical front office professional who thrives in a fast-paced environment, enjoys helping patients, and has strong organizational and multitasking abilities.This is a float position, with approximately 2-3 days per week based at our Naples office located at 400 8th Street N, with the remaining days supporting other office locations throughout Collier County as needed.How will you make an impact & RequirementsPosition SummaryThe Patient Care Specialist serves as the first point of contact for patients and plays a vital role in creating a positive patient experience. This position is responsible for coordinating front office operations, patient scheduling, registration, insurance verification, communication, and documentation to ensure efficient daily practice operations.The ideal candidate possesses strong customer service skills, working knowledge of insurance processes, and the ability to manage multiple priorities while maintaining accuracy and professionalism.Key ResponsibilitiesSchedule, register, and prepare patients for appointments.Verify patient demographics, insurance coverage, referrals, and required documentation.Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.Manage appointment scheduling, cancellations, and follow-up activities.Identify and resolve scheduling conflicts, missing documentation, and routine patient access concerns.Route clinical messages, refill requests, forms, and patient inquiries to the appropriate team members.Maintain accurate patient records within EMR and scheduling systems.Support front desk operations, patient check-in/check-out, and daily office workflows.Ensure compliance with company policies and patient confidentiality standards.Assist multiple office locations throughout Collier County as needed.QualificationsRequired:Minimum of 2 years of medical front office experienceHigh school diploma or equivalentExperience with patient scheduling and registrationKnowledge of insurance verification and eligibility processesStrong communication and customer service skillsAbility to multitask and prioritize in a busy office environmentReliable transportation and willingness to travel between office locations within Collier CountyPreferred:Experience with electronic medical records (EMR)Previous experience in a multi-provider medical practiceKnowledge of referrals, authorizations, and healthcare workflowsMust-Have SkillsInsurance verification and benefits knowledgeExceptional customer service skillsStrong multitasking and organizational abilitiesBenefitsWe value our employees and offer a comprehensive benefits package, including:Medical InsuranceDental InsuranceVision Insurance401(k) Retirement PlanPaid Time Off (PTO)Paid HolidaysOpportunities for professional growth and advancementSupportive team-oriented work environmentWhy Join Us?At our organization, patient care starts with great people. If you enjoy helping others, working as part of a collaborative healthcare team, and making a positive impact on patients every day, we'd love to hear from you.Apply today and become part of a team dedicated to delivering exceptional patient care throughout Collier County.#MPMPGCompensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.