Patient Care Specialist- Float

Millennium Physician Group; Naples (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Opportunities for professional growth

Job summary

Millennium Physician Group in Naples, FL is seeking a dependable Patient Care Specialist (Float) to support front office operations across Collier County. You will schedule, register, verify insurance, and assist patients with inquiries, while maintaining accurate EMR records in a fast-paced practice.

This full-time, float role involves 2–3 days per week at the Naples office (400 8th Street N) with remaining days supporting other offices as needed.

Qualifications

• Minimum of 2 years of medical front office experience.
• High school diploma or equivalent.
• Experience with patient scheduling and registration.
• Knowledge of insurance verification and eligibility processes.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a busy office environment.
• Reliable transportation and willingness to travel between Collier County locations.

Responsibilities

• Schedule, register, and prepare patients for appointments.
• Verify patient demographics, insurance coverage, referrals, and required documentation.
• Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and follow-up activities.
• Identify and resolve scheduling conflicts and routine patient access concerns.
• Route messages, refill requests, forms, and inquiries to the appropriate team.
• Maintain accurate patient records within EMR and scheduling systems.
• Support front desk operations, check-in/check-out, and daily workflows.
• Ensure compliance with company policies and patient confidentiality standards.
• Assist multiple office locations throughout Collier County as needed.

Skills

Insurance verification

Customer service

Multitasking

Scheduling

Communication

Education

High school diploma or equivalent

Tools

EMR

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

Job Description Summary

Patient Care Specialist (Float)

Location: Naples, FL (Primary Office: 400 8th Street N, Naples, FL 34102)

Position Type: Full-Time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Pay: Starting at $22.00 per hour

Join Our Team!

We are seeking a dependable, customer-focused Patient Care Specialist (Float) to support our growing healthcare team throughout Collier County. This role is ideal for an experienced medical front office professional who thrives in a fast-paced environment, enjoys helping patients, and has strong organizational and multitasking abilities.

This is a float position, with approximately 2-3 days per week based at our Naples office located at 400 8th Street N, with the remaining days supporting other office locations throughout Collier County as needed.

How will you make an impact & Requirements

Position Summary

The Patient Care Specialist serves as the first point of contact for patients and plays a vital role in creating a positive patient experience. This position is responsible for coordinating front office operations, patient scheduling, registration, insurance verification, communication, and documentation to ensure efficient daily practice operations.

The ideal candidate possesses strong customer service skills, working knowledge of insurance processes, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

• Schedule, register, and prepare patients for appointments.
• Verify patient demographics, insurance coverage, referrals, and required documentation.
• Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and follow-up activities.
• Identify and resolve scheduling conflicts, missing documentation, and routine patient access concerns.
• Route clinical messages, refill requests, forms, and patient inquiries to the appropriate team members.
• Maintain accurate patient records within EMR and scheduling systems.
• Support front desk operations, patient check-in/check-out, and daily office workflows.
• Ensure compliance with company policies and patient confidentiality standards.
• Assist multiple office locations throughout Collier County as needed.

Qualifications

Required

• Minimum of 2 years of medical front office experience
• High school diploma or equivalent
• Experience with patient scheduling and registration
• Knowledge of insurance verification and eligibility processes
• Strong communication and customer service skills
• Ability to multitask and prioritize in a busy office environment
• Reliable transportation and willingness to travel between office locations within Collier County

Preferred

• Experience with electronic medical records (EMR)
• Previous experience in a multi-provider medical practice
• Knowledge of referrals, authorizations, and healthcare workflows

Must-Have Skills

• Insurance verification and benefits knowledge
• Exceptional customer service skills
• Strong multitasking and organizational abilities

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for professional growth and advancement
• Supportive team-oriented work environment

Why Join Us?

At our organization, patient care starts with great people. If you enjoy helping others, working as part of a collaborative healthcare team, and making a positive impact on patients every day, we'd love to hear from you.

# MPMPG

Compensation Range:

$18.00 to $27.00 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.