Patient Care Specialist

Tactical Rehabilitation Inc.; Box Elder (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

Tactical Rehabilitation Inc. is hiring a Patient Care Specialist 1 (PCS1) to assist patients with medical equipment and provide excellent care in a clinical office setting.

The role focuses on patient inquiries, equipment usage instructions, and maintaining accurate records while adhering to safety and company procedures. This entry-level position offers onboarding and opportunities to obtain COF certification as you grow in the role.

Qualifications

• High school diploma or equivalent required with preference for related healthcare experience.
• Associate degree preferred; COF certification beneficial.
• Experience in patient services or medical office settings is a plus.

Responsibilities

• Assist patients with fitting and usage of medical equipment.
• Process patient equipment orders and verify documentation.
• Maintain accurate patient records and documentation.
• Ensure sanitation and maintenance of medical equipment.
• Provide basic troubleshooting for equipment issues.
• Schedule appointments and support office operations.
• Complete Orientation and Annual Competencies checklist.
• Achieve COF certification within designated timeframe.

Skills

Communication skills

Active listening

Customer service

Teamwork

Attention to detail

EMR data entry

Education

High school diploma or equivalent

Associate degree

Tools

Office Suite

EMR systems

Job description

JOB DESCRIPTION

Patient Care Specialist 1 (PCS1) is an entry level role focused on assisting patients with medical equipment, ensuring proper usage instructions, and providing exceptional patient care in the office environment. The PCS1 will interact with the company's patients by addressing inquiries and resolving patient complaints.

Classification: Non-exempt

Reports to: Office Manager

Summary/Objective

Patient Care Specialist 1 (PCS1) is an entry level role focused on assisting patients with medical equipment, ensuring proper usage instructions, and providing exceptional patient care in the office environment. The PCS1 will interact with the company's patients by addressing inquiries and resolving patient complaints.

Duties/Responsibilities

• Assist patients with fitting and usage instructions for medical equipment.
• Process patient equipment orders and verify documentation.
• Maintain accurate patient records and documentation.
• Ensure proper sanitation and maintenance of medical equipment.
• Provide basic troubleshooting support for equipment issues.
• Adhere to all safety regulations compliance regulations.
• Adhere to all company procedures and policies.
• Interact with patients for appointment scheduling.
• Complete Orientation & Annual Competencies Checklist.
• COF certification

Essential:

• Assist patients with fitting and usage instructions for medical equipment.
• Process patient equipment orders and verify documentation.
• Maintain accurate patient records and documentation.
• Ensure proper sanitation and maintenance of medical equipment.
• Provide basic troubleshooting support for equipment issues.
• Adhere to all safety regulations compliance regulations.
• Adhere to all company procedures and policies.
• Interact with patients for appointment scheduling.
• Complete Orientation & Annual Competencies Checklist.
• COF certification

Non-Essential

• Assist with inventory management as needed
• Familiarity with products in catalogue.
• Assist in answering patient questions and complaints.
• Clean office daily and keep an organized workspace/environment.
• Be familiar with OHI (other health insurance).
• Perform other duties as assigned by management.

Required Skills/Abilities

• Ensure 95% accuracy in patient documentation.
• Consistent compliance with key performance indicators (KPI).
• Complete equipment orders within 24 hours.
• Maintain cleanliness and sanitation standards for office and all equipment.
• Respond to patient inquiries within 24 hours.
• CoF certification obtained within 12 months of hire date.
• Product knowledge of DME in catalogue within 12 months of hire date.
• Excellent communication skills including active listening.
• Service oriented and able to report patient grievances.
• Competent in Office Suite and other analogous office programs.
• Always display integrity, remaining honest, transparent, and respectful.
• Never do anything to cause harm to a patient.
• Be comfortable interacting with patients' feet, and willing to be in a patient's personal space for required measurements.
• Possess working knowledge of office equipment such as fax machine, copier, printer, and PC, as well as the ability to perform basic preventive maintenance duties.
• Attention to detail to ensure accuracy of electronic and print data entry in updating EMR.
• Keep patient first.
• Teamwork

Education And Experience

• High school diploma or equivalent.

Preferred Education And Experience

• Associate degree.
• 6 months of experience in providing patient services in a health care setting, medical office, sports rehab, fitness, or retail environment.
• Basic knowledge of US Military, prior service or family / spouse of active duty or veteran.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Understanding of, and ability to physically manipulate patient’s limbs for casting and measuring.
• Ability to walk, bend, stand, kneel and reach constantly during a workday shift.
• Visual acuity (near and distant) is sufficient to maintain accurate records, recognize people, and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions.
• Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.

Work Environment

• Operates in an office or satellite environment and routinely uses standard office equipment.

Position Type/Expected Work Hours

• This is a full-time position. Days and hours of work are Monday through Friday. Hours vary by location. Some work may be required on weekends or evenings.

Supervisory Responsibilities

• None required for this position.

Travel

• Primarily local during the business day but may vary by location.
• Satellite locations.
• Out-of-town and overnight travel may be required.

Minimum Prerequisites For Advancement To PCS2

• Experience: Minimum of 2 years in a PCS1 role or equivalent experience.
• Performance: Achieve measurable duties consistently for at least 12 months.
• Training: Complete Orientation checklist.
• Certification: Obtain COF (Certified Orthotic Fitter) certification.
• Demonstrate: Proficiency in advanced patient fittings and troubleshooting.

Additional Eligibility Qualifications

• None required for this position.