Patient Care Specialist

Georgia Southern University; Statesboro (GA); On-site; USD 26,174 - 27,552; Full time

Job summary

Georgia Southern University Health Services seeks a Patient Care Specialist to support student health and well‑being through care coordination, patient navigation, and clinical and administrative support. The role requires a Bachelor's degree and at least one year of healthcare or community resource navigation experience; familiarity with an electronic health record system and care management is a plus.

This is a full‑time, non‑exempt position in Statesboro, GA.

Qualifications

• Bachelor's degree in a related field is required.
• One year of healthcare or community resource navigation experience required.
• Master's degree preferred.

Responsibilities

• Coordinate patient intake activities, appointment scheduling, and referrals to promote timely access to care.
• Assist with insurance verification and prior authorizations to facilitate care.
• Connect patients with campus and community resources based on needs.
• Support providers by facilitating patient communication and documentation.
• Document patient interactions and care coordination in the EHR.
• Maintain confidentiality of patient information per laws and policies.

Skills

Customer service

Communication skills

Documentation

Office software

Education

Bachelor's Degree in related field

Tools

Electronic Health Records (EHR)

Job description

Patient Care Specialist

Job ID: 300984

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Summary

The Patient Care Specialist position at Georgia Southern University Health Services supports student health and well‑being through care coordination, patient navigation, and clinical and administrative support.

Responsibilities

• Coordinate patient intake activities, appointment scheduling, collection and management of medical records, and referrals to promote timely access to care and continuity of care.
• Assist with insurance verification, prior authorizations, and other administrative processes that facilitate patient care.
• Connect patients with appropriate campus and community resources based on identified needs.
• Support providers and clinical staff by facilitating patient communication and ensuring necessary documentation is available for patient care.
• Document patient interactions and care coordination activities accurately in the electronic health record.
• Maintain confidentiality of patient information in accordance with applicable federal and state regulations and institutional policies.

Required Qualifications

Educational Requirements

• Bachelor's Degree in a related field.

Required Experience

• One (1) year experience working in healthcare and/or community resource navigation.

Preferred Qualifications

Preferred Educational Qualifications

• Master's degree preferred.

Preferred Experience

• Experience using an electronic health records system.
• Experience providing care management services.

Proposed Salary

$19.15 - $20.00 per hour

Non‑exempt position paid on a biweekly basis.

Knowledge, Skills, & Abilities

Abilities

• Consistently exhibit engaging customer service.
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position.
• Ability to maintain confidentiality and secure sensitive information.
• Ability to work well collaboratively and independently.
• Ability to document clinical interactions using Electronic Medical Record system.
• Ability to manage a caseload of clients.

Knowledge

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success.
• Understanding of social, developmental, and psychological issues and challenges faced by students in higher education.

Skills

• Effective communication (verbal and written), organizational and human relations skills.
• Strong administrative skills.
• Demonstrated commitment to customer service‑centered work ethic.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke‑Free Community.

Employee subject to random drug screening.

Clinical staff will be subject to a continuous query of the National Practitioner Data Bank. Any findings from such query will be addressed appropriately, up to and including termination.