Patient Care Specialist

OrthoNY; City of Schenectady (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

OrthoNY in Schenectady, NY is seeking a Patient Care Specialist to support an Orthopedic Surgeon. The role involves coordinating surgeries, booking pre- and post-op appointments, and serving as the key contact between patients and providers.

The position is full-time, typical hours Monday–Friday, 8:00am–4:30pm, with a salary range of $18.00–$26.00 per hour. Strong organizational and communication skills are essential for success in this Bodily health care office setting.

Qualifications

• High school diploma required.
• 3 years of office experience; medical setting preferred.
• Surgical scheduling experience and/or LPN license and experience a plus.
• Proficiency with Microsoft Office; EMR experience a plus.
• Excellent written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Valid driver’s license and vehicle for needed travel.

Responsibilities

• Coordinate surgeries, book pre-/post-op appointments, and act as liaison between patients and providers.
• Schedule surgeries and manage related paperwork and documentation.
• Handle appointment rescheduling and correspondence with referrals and lines of communication.
• Obtain patient information including medical necessity and necessary authorizations.
• Communicate with case managers regarding care as needed.
• Perform other duties as assigned.

Skills

Office experience

Medical setting

Scheduling

Microsoft Office

EMR

Communication skills

Organizational skills

Driver's license

Education

High school diploma

Higher degree preferred

Tools

EMR system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Specialist

Full Time Clerical Orthopedics NY-Schenectady, Schenectady, NY, US

Salary Range: $18.00 To $26.00 Hourly

We are looking for a detail-oriented and highly organized Surgical Coordinator to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers.

Monday-Friday 8am-4:30pm

General Description:

The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.

Essential Duties and Responsibilities:

• Perform follow up related to past, present or future office visits of patients for their designated providers;
• Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;
• Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;
• Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
• Handle all appointment rescheduling for providers as needed;
• Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
• Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;
• Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
• Communicate with case managers regarding care as needed;
• Other responsibilities as needed/assigned.

Qualifications:

• High school diploma required, associate or bachelor’s Degree preferred;
• 3 years of experience working in an office setting, medical setting preferred;
• Surgical scheduling experience and/or LPN license and experience a plus;
• Proficiency with Microsoft Office required; experience with an EMR a plus;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Valid driver’s license and vehicle for needed travel depending on staffing and needs