Patient Care Specialist

Sentara Healthcare Inc; Chesapeake (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Sentara Healthcare Inc is seeking a Full-Time Patient Care Specialist in Chesapeake, VA. The role involves providing non-clinical support in a physician's office, including answering phones, scheduling appointments, and ensuring a great patient experience. Candidates should have a high school diploma and at least 3 years of customer service experience, along with familiarity with health insurance and medical terminology. The job offers Monday to Friday hours with no weekends required.

Qualifications

• 3 years of customer service experience required.
• 1 year of experience with health insurance plans or medical records data.
• Familiarity with medical terminology and scheduling.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones and schedule appointments.
• Ensure an excellent patient experience.

Skills

Customer service

Medical terminology

Health insurance plans

Scheduling

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Medical Group Hand Surgery Specialists are now hiring a Full-Time Patient Care Specialist based in Chesapeake, VA!

Hours: Monday-Friday 8a-5p, Dayshift. No weekend shifts are required. NO NIGHTS or HOLIDAYS!

Overview

As aPatient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education and experience details are described below.

Education

• HS Diploma
• Associate level degree or higher in lieu of the required experience will be considered

Experience

• Customer service experience of 3 years required
• One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office