Patient Care Specialist

FETTER HEALTH CARE NETWORK INC; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fetter Health Care Network Inc. is seeking a patient enrollment specialist to assist eligible patients in enrolling into the discount program and SC Thrive benefits, and to determine eligibility for available financial assistance.

You will educate patients on intake policies, coordinate with in-house case managers for outside agency applications, and maintain accurate financial records while delivering exceptional service to patients, vendors, and community partners.

Qualifications

• Minimum 1 year of front line customer service experience.
• Experience in a clinical/healthcare setting is preferred.
• Bilingual (Preferred).
• High School Diploma or GED required.

Responsibilities

• Assist patients with enrollment into FHCN's discount program and SC Thrive benefits and determine eligibility for financial assistance.
• Facilitate access to outside financial assistance and educate patients on intake policies.
• Coordinate with in-house case managers to facilitate applications to outside agencies.
• Input sliding fee information into the practice management system and maintain accurate records.
• Provide exceptional, personalized customer service to patients, vendors, and community partners.
• Greet patients and assist visitors in the waiting room and front area.
• Update eligibility and financial information regularly and stay informed about community program options.

Skills

Customer service

Communication

Bilingual (Preferred)

Education

High School Diploma/GED

Job description

Description

This position will assist qualified patients to enroll as a patient and into FHCN’s discount program and SC Thrive benefits as well as determine their eligibility for same. This position will facilitate the process for patients to access outside financial assistance. Provide information to patients and clients about FHCN’s policies and procedures as they pertain to enrollment and eligibility for available financial programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following).

• Functions in accordance with and in support of FHCN’s mission, vision, policies, and procedures.
• Review and update as needed patient demographics to check eligibility for all patients; verify financial coverage.
• Complies with center’s policies and procedures.
• Participates in continuous quality improvement activities.
• Assists patients with Kiosk and manual registration process utilizing practice management software system.
• Utilizes strong communication skills to route calls and properly engage patients, vendors, or community stakeholders.
• Facilitate payment plan with the appropriate in-house billing staff.
• Access and have a basic understanding of all agency practice management systems.
• Update eligibility and financial information on a regular basis.
• Educate patients on FHCN’s intake policies.
• Stays current with enabling program options within the community and state.
• Maintains working knowledge of all FHCN services and programs.
• Conducts general housekeeping to include inspecting and organizing front of facility, waiting room, office areas and restrooms throughout the day during hours of operations. (i.e., brochure stocks, promotions display and workstation)
• Utilizes practice management software to document detailed messages for FHCN staff with a high level of accuracy.
• Works in a demanding, fast-paced environment with constant public contact, frequent interruptions, and occasional crisis situations.
• Understands and responds effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender, sexual orientation, economic standing, & others.
• Perform other duties of the supervisor which are consistent with the position and in compliance with agency policies and procedures.
• Performs greeting activities in the waiting room, to include but not limited to, assisting patients and other visitors, monitoring wait times, keeping in contact with patients/visitors, and providing miscellaneous forms and requested items.
• Interview patients in order to assist with and begin the process to access financial assistance; procure necessary paperwork from patients, including proof of income and any other pertinent documents.
• Coordinate with in-house case managers and resources to facilitate a patient/client application process to outside agencies; whenever applicable, do an intra-agency referral to a case manager. All billable services will be referred to an appropriate in-house staff member.
• Determine a patient’s eligibility for FHCN’s in-house discount/sliding fee scale, input sliding fee information into the practice management system.
• Provides exceptional, personalized customer service to patients, vendors, and community partners by welcoming them into the facility with a warm smile and eye contact.

Agency Hours

Monday - Thursday 8am - 6pm

Friday 8am - 12pm

Requirements

EDUCATION AND EXPERIENCE

• Bilingual (Preferred)
• High School Diploma/GED.
• Experience in a clinical / healthcare setting (preferred - not required)
• Minimum 1 year of front line customer service experience and/or a medical receptionist experience preferred.