Contact Center Agent

COMMUNITY HEALTH CARE INC; Bridgeton (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

COMMUNITY HEALTH CARE INC in Bridgeton, NJ is seeking an Intake/Call Center representative to handle incoming calls, deliver strong customer service, and update patient demographics. Responsibilities include scheduling appointments for all providers, verifying insurance, transferring calls to the correct department, triaging as needed, responding to online refill requests, and activating 911 when required.

We offer both full-time and part-time positions with benefits such as medical, dental,

Qualifications

• HS Diploma or equivalent.
• Medical background a plus.
• Computer Skills.
• Medical Terminology.
• Ability to communicate well.
• Spanish speaking preferred.

Responsibilities

• Perform with the best customer service, phone etiquette
• Follow company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller
• Ability to sit for long periods of time
• Other duties as assigned by department head

Skills

Customer service

Phone etiquette

Data entry

Medical terminology

Spanish speaking

Computer skills

Education

HS Diploma or equivalent

Job description

Description

Reporting/Department Head: Contact Center Manager

*FLSA Status – Non-Exempt

*EEO Category – Service Worker

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• Perform with the best customer service, phone etiquette
• Following company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller

OTHER JOB DUTIES:

• Ability to sit for long periods of time
• Other duties as assigned by department head

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• HS Diploma or equivalent
• Medical background a plus
• Computer Skills
• Medical Terminology
• Ability to communicate well
• Spanish speaking preferred

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.