Contact Center Agent

CompleteCare; Bridgeton, Northern (NJ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Paid time off

401(k) retirement plan

Life and disability insurance

Tuition reimbursement

Job summary

CompleteCare is seeking a friendly, patient-focused Contact Center representative to handle a high volume of calls and schedule appointments for multiple providers. This role requires strong communication and basic medical knowledge to accurately update demographics and verify insurance.

Spanish-speaking preferred. The position offers full-time and part-time opportunities with comprehensive benefits; training provided and a supportive team environment.

Qualifications

• HS Diploma or equivalent.
• Medical background preferred.
• Proficient computer skills.
• Knowledge of medical terminology.
• Strong communication skills required; Spanish speaking helpful.

Responsibilities

• Answer incoming calls for the organization with professional courtesy.
• Schedule appointments for all providers following guidelines.
• Update patient demographics at contact points.
• Verify insurance coverage for patients.
• Transfer calls to appropriate department when needed.
• Coordinate with triage nurse, referral coordinator or financial counselor as required.
• Handle online medication refill inquiries and 911 activation if necessary.

Education

HS Diploma or equivalent

Medical background

Computer Skills

Medical Terminology

Ability to communicate well

Spanish speaking preferred

Job description

Description

Reporting/Department Head: Contact Center Manager

*FLSA Status – Non-Exempt

*EEO Category – Service Worker

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• Perform with the best customer service, phone etiquette
• Following company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller

OTHER JOB DUTIES:

• Ability to sit for long periods of time
• Other duties as assigned by department head

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• HS Diploma or equivalent
• Medical background a plus
• Computer Skills
• Medical Terminology
• Ability to communicate well
• Spanish speaking preferred

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.