Clinical Support Representative

East Liberty Family Health Care Center; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Job summary

East Liberty Family Health Care Center is seeking a Clinical Support Representative Lead to coordinate the front office and CSR team, ensuring compassionate patient care and efficient workflows. The role requires English proficiency, medical office experience, and supervisory capabilities.

Responsibilities include organizing tasks, backing up staff, verifying insurance, and reporting on front office performance.

Qualifications

• Experience in medical front office or administrative roles is preferred.
• Supervisory or management experience is preferred.
• English proficiency required; Spanish beneficial.
• Knowledge of medical insurance and its impact on scheduling.

Responsibilities

• Organize and assign duties to Front Office team members and ensure accuracy and timeliness.
• Identify and propose solutions for front-office issues as they arise.
• Review daily Front Office collections and pre-check for Finance/Accounting.
• Back up Front Office staff as needed.
• Verify insurance to ensure accurate billing and documentation.
• Attend required meetings and training sessions.
• Manage provider schedule changes, messages, emails, and correspondence.
• Prepare reports on Front Office activities and performance.

Skills

Clinical skills

Interpersonal skills

Written and verbal communication

Teamwork

Manual dexterity

Adaptability

Education

High School diploma or equivalent

Associate degree or higher preferred

Tools

MS Word

Excel

Outlook

Job description

The Clinical Support Representative Lead coordinates and oversees the activities of the front office and CSR team members to ensure compassionate and professional care for patients and effective and efficient front office workflow.

Qualifications

• High School diploma or equivalent; Associate degree or higher preferred, but not required
• Must be able to speak, read, write, and understand English (Spanish beneficial)
• Medical Front Office or administrative experience, preferably at an FQHC
• Supervisory or management experience preferred
• MS Word, Excel, and Outlook experience required
• Knowledge of insurance verification; dental, medical, and behavioral health
• Must have reliable transportation to be able to travel to different locations
• Must be flexible with schedule (able to work different times and weekends)
• Advanced understanding of medical insurance as it relates to appointment scheduling

Key Job Responsibilities

• Organize and assign duties and tasks to Front Office team members and ensure that they are completed accurately, efficiently, and timely.
• Identify and recommend solutions to front-office team members for any office issues or problems that arise.
• Review daily Front Office collections and pre-check for Finance/Accounting
• Serve as a backup for Front Office team members as needed.
• Manage verification of insurance to ensure accurate billing
• Participate in required meetings, training sessions, and committees
• Manage provider schedule changes, answering service messages, telephone encounters, emails, and correspondence from other ELFHCC staff in the Front Office.
• Prepare reports on Front Office activities and performance as needed.

Critical Skill/Requirements

• Exceptional clinical skills; interpersonal skills; basic computer
• Ability to communicate, professionally, and effectively, both orally and written.
• Ability to work in a team under a supervisor/manager.
• Must have a passion for working with the uninsured, underinsured, and underserved.
• Manual dexterity for use of
• Ability to remain stationary for prolonged periods of

Physical Demands: Work is performed in a fast-paced office and community setting with local travel required. Physical demands include prolonged sitting/standing and phone use. Lifting and carrying equipment and supplies (5-10 lbs.) may be required.

Compensation

Salary commensurate with education and experience.