Patient Care & Scheduling Specialist

Surgery Partners Brand; Post Falls (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Northwest Specialty Hospital in Idaho is seeking a detail-oriented Patient Care Coordinator to join our Women's Care Team. The role focuses on delivering excellent customer service to patients, handling medical clerical duties, registration and pre-registration, and ensuring smooth transitions through services.

You'll back up calls, assist with billing-related tasks, process payments, maintain medical records, and help with nightly closing procedures.

Qualifications

• Knowledge of basic computer programs such as Microsoft Office Suite.
• Ability to type at least 40 words per minute.
• Ability to relate and work effectively with others.
• Demonstrates excellent written and verbal communication skills.
• Prior clerical or medical office experience preferred.

Responsibilities

• Register and pre-register patients to ensure smooth service flow.
• Prepare pre-registration packets for each procedure.
• Obtain copies of documentation to facilitate billing and collections.
• Process co-pays and payments; update medical records.
• Back up incoming calls and direct them to the appropriate person or department.
• Perform nightly closing procedures for the clinic.
• Call patients for pre-registration notification including copays and deductibles.

Skills

Microsoft Office Suite

Typing 40 wpm

Communication skills

Customer service

Education

Clerical or medical office experience preferred

Job description

Northwest Specialty Hospital in Idaho is seeking a detail-oriented Patient Care Coordinator to join our Women's Care Team. The role focuses on delivering excellent customer service to patients, handling medical clerical duties, registration and pre-registration, and ensuring smooth transitions through services.

You'll back up calls, assist with billing-related tasks, process payments, maintain medical records, and help with nightly closing procedures.