PATIENT CARE COORDINATOR - WOMEN'S CARE

Surgery Partners Brand; Post Falls (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Northwest Specialty Hospital in Idaho is seeking a detail-oriented Patient Care Coordinator to join our Women's Care Team. The role focuses on delivering excellent customer service to patients, handling medical clerical duties, registration and pre-registration, and ensuring smooth transitions through services.

You'll back up calls, assist with billing-related tasks, process payments, maintain medical records, and help with nightly closing procedures.

Qualifications

• Knowledge of basic computer programs such as Microsoft Office Suite.
• Ability to type at least 40 words per minute.
• Ability to relate and work effectively with others.
• Demonstrates excellent written and verbal communication skills.
• Prior clerical or medical office experience preferred.

Responsibilities

• Register and pre-register patients to ensure smooth service flow.
• Prepare pre-registration packets for each procedure.
• Obtain copies of documentation to facilitate billing and collections.
• Process co-pays and payments; update medical records.
• Back up incoming calls and direct them to the appropriate person or department.
• Perform nightly closing procedures for the clinic.
• Call patients for pre-registration notification including copays and deductibles.

Skills

Microsoft Office Suite

Typing 40 wpm

Communication skills

Customer service

Education

Clerical or medical office experience preferred

Job description

Northwest Specialty Hospital is seeking a detail-oriented, customer service-focused Patient Care Coordinator to join our Women's Care Team!

We need someone with a professional demeanor who can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!

In this role you be responsible for performing a variety of medical clerical duties. Some of those duties include registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require; prepare pre-registration packets appropriately for each procedure; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; process co-payments and payments; registered patients and update medical records; back up all incoming calls and direct them to the appropriate person or department; perform nightly closing procedures for clinic; call patients for pre-registration notification including copays and deductibles; and other duties as assigned.

Qualifications and Preferred Experience:

• Knowledge of basic computer programs such as Microsoft Office Suite
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Prior clerical or medical office experience preferred

About Northwest Specialty Hospital:

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of theBest Places to Work in the InlandNorthwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction,and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such assporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions)
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.