PATIENT CARE COORDINATOR - WOMEN'S CARE

Surgery Partners, Inc; Post Falls (ID); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

401K plan

Wellness program

Work/life balance

Job summary

Northwest Specialty Hospital is seeking a detail-oriented Patient Care Coordinator to join our Women's Care Team. The role emphasizes excellent patient service, clerical accuracy, and the ability to multitask in a busy medical setting.

Responsibilities include registration, pre-registration packets, billing documentation, payment processing, and nightly clinic closing procedures. Strong communication and Microsoft Office skills are essential, with prior medical office experience preferred.

Qualifications

• Knowledge of basic computer programs such as Microsoft Office Suite.
• Ability to type at least 40 words per minute.
• Ability to relate and work effectively with others.
• Demonstrates excellent written and verbal communication skills.
• Strong customer service background.
• Prior clerical or medical office experience preferred.

Responsibilities

• Register and pre-register patients to ensure smooth service flow.
• Prepare pre-registration packets for each procedure.
• Gather and obtain documentation for billing and collections.
• Process co-payments and payments; update patient records.
• Back up incoming calls and direct to appropriate department.
• Perform nightly closing procedures for the clinic.
• Call patients for pre-registration notification including copays and deductibles.
• Perform other duties as assigned.

Skills

Microsoft Office Suite

Typing 40 wpm

Teamwork

Written & verbal communication

Customer service

Clerical/medical office experience

Job description

Northwest Specialty Hospital is seeking a detail-oriented, customer service-focused Patient Care Coordinator to join our Women's Care Team!

We need someone with a professional demeanor who can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!

In this role you be responsible for performing a variety of medical clerical duties. Some of those duties include registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require; prepare pre-registration packets appropriately for each procedure; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; process co-payments and payments; registered patients and update medical records; back up all incoming calls and direct them to the appropriate person or department; perform nightly closing procedures for clinic; call patients for pre-registration notification including copays and deductibles; and other duties as assigned.

Qualifications And Preferred Experience

• Knowledge of basic computer programs such as Microsoft Office Suite
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Strong Customer service background
• Prior clerical or medical office experience preferred

About Northwest Specialty Hospital

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance
• Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.