Patient Care & Scheduling Specialist

Barbour Orthopaedics & Spine; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Barbour Orthopaedics is seeking an experienced Patient Care Coordinator in Atlanta to join a patient-centered team. The role focuses on coordinating patient care, scheduling, and ensuring accurate records while collaborating with clinicians to support treatment plans.

Ideal candidates will have healthcare or customer service experience, strong communication, and organizational skills to maintain high patient satisfaction and efficient operations.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in a medical or customer service role.
• Proficient with Microsoft Office 365 and familiar with patient management systems.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to manage multiple tasks.
• Attention to detail and accuracy in maintaining patient records and handling appointments.

Responsibilities

• Serve as the main point of contact for patients, ensuring timely information about appointments and treatment plans.
• Oversee scheduling and rescheduling of patient appointments.
• Conduct follow-up calls with patients to confirm appointments and address questions.
• Maintain up-to-date records of patient interactions in the patient management system.
• Collaborate with the clinical team to ensure treatment plans are executed.
• Address and resolve patient issues promptly to ensure satisfaction.
• Ensure all interactions comply with regulations and company policies.
• Report weekly metrics to the Practice Manager.

Skills

Patient communication

Customer service

Organization

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Patient management system

Job description

Barbour Orthopaedics is seeking an experienced Patient Care Coordinator in Atlanta to join a patient-centered team. The role focuses on coordinating patient care, scheduling, and ensuring accurate records while collaborating with clinicians to support treatment plans.

Ideal candidates will have healthcare or customer service experience, strong communication, and organizational skills to maintain high patient satisfaction and efficient operations.