Orthopedic Patient Care Coordinator | Scheduling & Support

BOSM Management Service Company LLC; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Barbour Orthopaedics is seeking an experienced Patient Care Coordinator to join our team. You will be the main point of contact for patients, manage scheduling, and coordinate treatment plans with the clinical staff.

The ideal candidate has at least two years in medical or customer service roles, strong communication and organizational skills, attention to detail, and proficiency with Microsoft Office 365 and patient management systems.

Qualifications

• High school diploma or equivalent.
• Minimum of two years in medical or customer service experience.
• Proficiency with Microsoft Office 365 and patient management systems.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to multitask.
• Attention to detail in maintaining patient records.

Responsibilities

• Serve as the main point of contact for patients and provide timely information.
• Oversee scheduling and rescheduling of appointments for efficiency.
• Conduct follow-up calls to confirm appointments and address questions.
• Maintain accurate patient interaction and appointment records in the system.
• Collaborate with clinical team to ensure treatment plans are executed.
• Address and resolve patient issues promptly to maintain satisfaction.
• Ensure all interactions comply with regulations and policies.
• Report weekly metrics to the Practice Manager.

Skills

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Patient management systems

Job description

Barbour Orthopaedics is seeking an experienced Patient Care Coordinator to join our team. You will be the main point of contact for patients, manage scheduling, and coordinate treatment plans with the clinical staff.

The ideal candidate has at least two years in medical or customer service roles, strong communication and organizational skills, attention to detail, and proficiency with Microsoft Office 365 and patient management systems.