Patient Care & Scheduling Lead

Weill Cornell Medicine

New York (NY)

On-site

USD 38,572 - 42,705

Full time

14 days+

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Job summary

Weill Cornell Medicine on the Upper East Side is seeking a Senior Patient Coordinator to provide administrative support coordinating patient care within the clinical practice. You will assist with front-end revenue cycle tasks, patient registrations, scheduling, and patient portal education to ensure smooth operations.

The role requires EPIC experience, knowledge of CPT/ICD coding, and strong customer service, with about two years in healthcare.

Qualifications

High School Diploma required.
Approximately 2 years of healthcare experience preferred.
Experience with patient registration and scheduling is desirable.

Responsibilities

Front-end revenue cycle tasks including check-in/check-out and collection of payments.
Register patients in the practice management system and verify eligibility.
Verify insurance and obtain pre-authorization numbers when needed.
Schedule, confirm, reschedule, and cancel appointments; monitor waitlists and cancellations.
Educate patients about the patient portal and assist with charting and documentation.
Assist in training new staff on patient care and billing procedures.
Identify areas for improvement in front desk and office flow.
Coordinate follow-up care and necessary diagnostic tests as needed.
Perform general administrative duties and maintain waiting areas.