Patient Care & Scheduling Coordinator

AEG Vision; Manchester (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Manchester, TN is seeking a Patient Care Coordinator who will manage front desk operations, support patient flow, and coordinate care across the team to ensure a smooth visit.

You will greet patients, schedule appointments, verify insurance in EMR, and maintain accurate charts and payments. Strong communication and confidentiality are essential in this fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR accurately.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits.
• Collect and document charges, co-pays, and payments in EMR; balance accounts.
• Run reports and review accounts to keep billing up to date.
• Monitor patient flow and schedules; adjust as needed for efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and annual/medically necessary appointments.
• Maintain an organized, clean front office; perform other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking / Prioritization

Confidentiality

Team collaboration

Education

High school diploma or equivalent

Tools

EMR systems

Practice management software

Job description

AEG Vision in Manchester, TN is seeking a Patient Care Coordinator who will manage front desk operations, support patient flow, and coordinate care across the team to ensure a smooth visit.

You will greet patients, schedule appointments, verify insurance in EMR, and maintain accurate charts and payments. Strong communication and confidentiality are essential in this fast-paced setting.