Patient Access Scheduler: Virtual Appointments & Care Coordination

North American Mental Health Services; Redding (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

North American Mental Health Services in Redding, California is seeking an Access Scheduler to facilitate a seamless experience for patients from their initial contact. This role involves scheduling appointments, verifying insurance, and ensuring documentation compliance.

Ideal candidates will have medical office experience, familiarity with insurance policies, and strong communication skills. Exceptional customer service is essential to address patient inquiries and concerns promptly.

Qualifications

• Strong understanding of medical terminology, insurance policies, and healthcare regulations.
• Able to react effectively and calmly in emergencies.
• Able to maintain patient/customer confidentiality.

Responsibilities

• Receive and review patient referrals from healthcare providers.
• Coordinate and schedule appointments for referred patients with mental healthcare providers.
• Verify insurance coverage and obtain authorization for referrals.

Skills

Communication skills

Detail oriented

Bilingual in Spanish/English

Education

High school diploma or GED

Medical office and scheduling experience

Tools

EHR

Office 360

Microsoft Office

Job description

North American Mental Health Services in Redding, California is seeking an Access Scheduler to facilitate a seamless experience for patients from their initial contact. This role involves scheduling appointments, verifying insurance, and ensuring documentation compliance.

Ideal candidates will have medical office experience, familiarity with insurance policies, and strong communication skills. Exceptional customer service is essential to address patient inquiries and concerns promptly.