Scheduler - Treatment Scheduler

The US Oncology Network; Washington (IL); On-site; USD 22,000 - 34,000; Full time

Job summary

Illinois CancerCare in Washington is seeking a treatment scheduler to coordinate follow-up appointments, labs, imaging, and treatments while aligning with each patient’s care plan.

The role supports billing, communicates with patients, and collaborates with providers and clinical teams in a fast-paced environment while maintaining HIPAA compliance.

Applicants should have a high school diploma and healthcare experience; strong communication and EMR familiarity are a plus.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a healthcare setting preferred.
• Familiarity with EMR systems and medical terminology.
• Strong communication, problem-solving, and multitasking skills.

Responsibilities

• Schedule follow-up visits, labs, imaging, and treatments for patients.
• Communicate appointment details and test instructions clearly to patients.
• Collect co-pays, verify insurance codes, and enter billing information into the EMR.
• Manage provider schedules and update consult/vacation/on-call calendars.
• Reschedule missed or changed appointments and confirm updates with patients.
• Monitor outstanding orders, referrals, and long-term follow-up needs.
• Respond to patient messages and voicemails promptly and professionally.
• Support new patient scheduling and provide cross-coverage for front desk or MOA roles as needed.
• Travel to satellite clinics as required and adhere to HIPAA and policy guidelines.

Skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Overview

Illinois CancerCare is seeking a highly organized and patient-focused Treatment Scheduler to join our Washington clinic team. In this role, you’ll help coordinate the care journey by scheduling follow-up appointments, scans, and treatments, while also supporting billing and patient communication. You’ll work closely with providers, patients, and clinical teams to ensure appointments are accurate, timely, and aligned with each patient’s care plan. This is a great opportunity for someone who thrives in a fast-paced, detail-oriented environment and enjoys being a key part of a collaborative care team.

Pay & Benefits

• Pay Range: $16.00 – $25.00/hour (Based on experience, education, and other factors)


• Medical, dental, and vision insurance (multiple plan options)


• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr


• 401(k) retirement plan with employer contributions


• Company-paid life, short-term, and long-term disability insurance


• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)


• Paid time off and holidays


• Employee Assistance Program (EAP)


• Discounts through our Perks Program

Responsibilities

What You’ll Do

• Schedule follow-up visits, lab tests, imaging, and treatments for patients, including coordination with outside facilities.


• Communicate appointment details and test instructions clearly to patients.


• Collect co-pays, verify insurance codes, and enter billing information into the EMR.


• Manage provider schedules and update consult, vacation, and on-call calendars.


• Reschedule missed or changed appointments and confirm updates with patients.


• Monitor and follow up on outstanding orders, referrals, and long-term follow-up needs.


• Respond to patient messages and voicemails in a timely and professional manner.


• Support new patient scheduling and provide cross-coverage for front desk or MOA roles as needed.


• Other duties as requested or assigned.


• Travel to satellite clinics as required.


• Adhere to HIPAA, OSHA, and Illinois CancerCare policies and procedures.

Qualifications

What We’re Looking For

• High school diploma or GED (required)


• 3+ years of experience in a healthcare setting (preferred)


• Strong communication, problem-solving, and multitasking skills


• Familiarity with EMR systems and medical terminology
  
• Ability to work independently and as part of a team in a fast-paced environment

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Involves contact with patients and public.