Patient Care Representative - S. Arlington

Surgery Partners, Inc; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan with a company

Job summary

Key Whitman Eye Center in Arlington, TX is seeking a Patient Care Representative to manage front desk operations and support patient care with a focus on accuracy and hospitality.

You will greet patients, collect data, schedule appointments, maintain EMR records, and coordinate with team to ensure smooth patient flow and exceptional service. This role requires strong communication, attention to detail, and the ability to work in a fast-paced eye care environment.

Qualifications

• High School diploma or GED is required.
• 1-3 years of healthcare reception experience.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.
• Attention to detail and time management.
• CPR desired, but not preferred.
• HIPAA knowledge and compliance.

Responsibilities

• Greets patients and assists at the front desk.
• Verifies patient data for accuracy.
• Maintains a highly accountable and inspired work environment.
• Checks patients in and out and schedules appointments.
• Directs patients, vendors, visitors and the general public.
• Maintains accurate documentation in the patients EMR.
• Monitors patient flow and wait times.
• Opens daily patient accounting controls, posts charges and closes controls.
• Schedules future appointments in adherence to policies and procedures.
• Maintains waiting room environment, appearance and patient comfort.
• Performs other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Team player

Fast-paced environment

Attention to detail

Healthcare reception

Education

High School diploma or GED

Job description

Now Hiring: Key Whitman Eye Center - South Arlington

400 W. Arbrook Blvd., Arlington

Job Title: Patient Care Representative

Position Summary

The Patient Care Representative manages the day-to-day front desk operations to ensure quality patient care, uphold and promote the company’s business processes and values relating to innovative and superior eye care.

Essential Duties And Responsibilities

• Greets patients as they arrive at the office in a friendly and professional manner
• Collects and verifies patient data for accuracy and completeness
• Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care
• Checks patients in and out and schedules any needed appointments
• Directs patients, vendors, visitors, customers and the general public as appropriate
• Maintains accurate documentation in the patients EMR
• Faxes and requests faxes of patient chart notes from satellite offices
• Monitors patient flow and tracks patient wait times efficiently
• Opens daily patient accounting controls, posts charges and closes controls
• Schedules future appointments in adherence to policies and procedures
• Maintain waiting room environment, appearance and patient comfort
• Perform other duties as assigned by supervisor

Minimum Qualifications (Knowledge, Skills, And Abilities)

• High School diploma or GED
• 1-3 years of Healthcare reception related experience
• Excellent verbal and written communication skills
• Ability to work both independently and as a team player
• Ability to work in a fast paced environment
• Attention to detail and time management
• CPR desired, but not preferred
• HIPAA knowledge and compliance

Benefits

• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.