Eye Care Patient Care Representative

capitalhealth; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short and long-term disability

Major disability time off (MDTO)

Retirement plan

Voluntary life and AD&D insurance

Paid time off (PTO)

Employee assistance program

SmartDollar

Job summary

Capital Health Plan seeks an Eye Care Patient Care Representative to serve as the first contact for members seeking care. You will check in patients, verify coverage, obtain visit documentation, and explain services.

You’ll answer calls, schedule appointments, and document interactions in the EHR, while handling payments and ensuring smooth clinic operations. As part of a not-for-profit health system, you’ll join a team dedicated to respectful, professional service and patient-centered care,

Qualifications

• 1+ months of related experience or training.
• High school diploma or equivalent.
• Ability to learn software programs used for appointment scheduling and accessing patient information.
• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to write simple correspondence and effectively communicate with patients, coworkers, and small groups.

Responsibilities

• Check members in for appointments and verify membership.
• Schedule appointments and document patient interactions in the EHR.
• Answer calls, route calls, and manage appointment schedules.
• Collect and record patient cost shares and review visit charges.

Skills

Multitasking

Communication

Reading comprehension

Written communication

Math skills

Software proficiency

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Appointment scheduling software

Electronic Health Records (EHR)

Job description

WHY YOU SHOULD JOIN US

We offer this Eye Care Patient Care Representative position competitive pay and generous benefits, such as:

• Health and dental insurance
• Health/dependent care spending accounts
• Short and long-term disability
• Major disability time off (MDTO)
• A retirement plan
• Voluntary life and AD&D insurance
• Paid time off (PTO)
• An employee assistance program
• SmartDollar

ABOUT US

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

EYE CARE PATIENT CARE REPRESENTATIVE QUALIFICATIONS:

• 1+ months of related experience or training
• High school diploma or equivalent OR an equivalent combination of education, training, and experience
• Ability to learn software programs used for appointment scheduling and accessing patient information
• Ability to read and comprehend simple instructions, correspondence, and memos
• Ability to write simple correspondence and effectively communicate with patients, coworkers, and small groups
• Basic mathematical skills, including addition, subtraction, multiplication, division, ratios, percentages, and interpreting graphs
• Ability to apply common-sense understanding to carry out written, verbal, and diagram-based instructions
• Ability to manage multiple tasks in a standardized healthcare environment
• Skill in using office equipment, including copiers and fax machines
• Ability to multitask while interacting with people in a pleasant and professional manner

WHAT VITAL ASSISTANCE DO YOU PROVIDE?

This is a full-time position within the Eye Care Department. As an Eye Care Patient Care Representative, you will serve as the initial contact for Capital Health Plan members seeking medical care. Throughout the day, you will check members in for appointments, verify membership and coverage, obtain required visit documentation, and provide information regarding health services recommended by practitioners. You will answer incoming phone calls, route calls appropriately, schedule appointments, and document patient interactions within the Electronic Health Record (EHR). You will manage multiple appointment schedules while accurately recording confirmations, cancellations, and no-shows. Following patient visits, you will check patients out, print encounter documents, and arrange follow-up care as directed. You will collect and record patient cost shares, prepare and reconcile monies and financial forms, and review visit charges while bringing unresolved alerts or concerns to the attention of the practitioner or supervisor. You will also perform clerical duties such as sending faxes, making copies, filing documents, and maintaining a safe, organized, and professional waiting area and work environment. Additional duties will be performed as assigned.

BE OUR NEW EYE CARE PATIENT CARE REPRESENTATIVE!

CHP is proud to be an Equal Opportunity Employer and is committed to maintaining a workplace that values professionalism, integrity, and respect. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Must have the ability to pass a background check and drug screening test.