Patient Care Representative III

L.E. Cox Medical Centers; Springfield (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Retirement with Employer Match

Job summary

CoxHealth is hiring a Patient Care Representative III for Home Support in Springfield, MO. You will be responsible for delivery, setup and education of durable medical equipment in customer homes, clinics, or hospital settings. Provides around-the-clock coverage to Home Support customers and triage calls effectively.

Strong computer and phone system skills are required. Familiarity with regulatory agencies and CoxHealth Home Support policies is essential for compliant service delivery.

Qualifications

• Requires High School Diploma or equivalent.
• No previous experience required.
• Must use computer/software systems and phone system to transmit orders.
• Familiar with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth policies.

Responsibilities

• Deliver, set up and educate customers on durable medical equipment and supplies.
• Provide 24/7 coverage to Home Support customers and triage calls.
• Handle referral intake and warehouse duties as assigned.

Skills

Computer proficiency

Phone system operation

Education

High School Diploma or Equivalent

Tools

Inventory management systems

Job description

Facility:Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807Department:1297 DME SGFScheduled Weekly Hours:40Hours:8-4:30 pmWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.Education: Required: High School Diploma or Equivalent Experience: No Previous Experience Required Skills: Must be able to use computer/software systems, phone system in order to transmit orders. Markets and represents Home Support in a positive and professional manner at all times. Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors. Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job. Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems. Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care. Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job. Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results. Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome. Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job. Licensure/Certification/Registration: Required: Must obtain Class E Driver's License within 30 days of hire