Patient Care Representative III

CoxHealth; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth is seeking a Patient Care Representative III to deliver and educate customers on durable medical equipment in homes or clinics. You will provide 24/7 coverage, triage calls, and handle referral intake and warehouse tasks.

Required: High School Diploma or equivalent; no prior experience required. You will interact professionally with customers, maintain inventory systems, and stay compliant with regulatory standards.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: No Previous Experience Required.
• Must be able to use computer/software systems and phone system to transmit orders.
• Markets and represents Home Support in a positive and professional manner.
• Possesses the ability to communicate as a team when problem solving with co-workers and supervisors.
• Familiar with regulatory agencies and CoxHealth Home Support policy and procedures.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with customers.
• Maintains a clean and organized work area to facilitate order placement and tracking.
• Maintains knowledge of respiratory and DME equipment and trends in home care.
• Follows hospital emergency codes, OSHA standards, infection control, and safety principles.
• Communicates problems/needs clearly via appropriate channels.
• Follows DOT, Joint Commission, OSHA, FDA regulations relevant to job.
• Must obtain Class E Driver's License within 30 days of hire.

Responsibilities

• Delivery, set-up and education of durable medical equipment and supplies in customer home, Home Support office, or clinic/hospital.
• Provides 24-hour/day coverage to Home Support customers and triages all calls.
• Responsible for referral intake and warehouse duties.

Skills

Computer skills

Phone systems

Team communication

Regulatory compliance

Safety principles

Order placement

Warehouse & inventory

DME knowledge

Problem solving

Customer communication

Education

High School Diploma or Equivalent

Job description

Facility

Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807

Facility

Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807

Department

1297 DME SGF

Scheduled Weekly Hours

40

Hours

8-4:30 pm

Work Shift

Day Shift (United States of America)

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.

• Education: Required: High School Diploma or Equivalent
• Experience: No Previous Experience Required
• Skills: Must be able to use computer/software systems, phone system in order to transmit orders.
• Skills: Markets and represents Home Support in a positive and professional manner at all times.
• Skills: Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
• Skills: Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
• Skills: Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
• Skills: Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
• Skills: Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
• Skills: Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.
• Skills: Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels.
• Skills: Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
• Skills: Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
• Skills: Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.
• Licensure/Certification/Registration: Required: Must obtain Class E Driver's License within 30 days of hire