Patient Care Representative III

L.E. Cox Medical Centers; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Retirement with employer match

Job summary

CoxHealth’s Home Support division seeks a Patient Care Representative III to manage delivery, setup and education of durable medical equipment at patients’ homes, in clinics or hospitals.

You will provide 24/7 coverage, triage calls, handle referral intake and assist with warehouse duties, while maintaining regulatory compliance and professional representation of Home Support.

Qualifications

• Required: High School Diploma or Equivalent.
• Must be able to use computer/software systems, phone system in order to transmit orders.
• Markets and represents Home Support in a positive and professional manner at all times.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.

Responsibilities

• Delivery, set-up and education of durable medical equipment and supplies.
• Provide 24-hour/day coverage to Home Support customers and triage calls.
• Handle referral intake and warehouse duties.

Skills

Computer systems

Phone system

Team communication

Regulatory compliance

Customer service

Inventory knowledge

Safety procedures

Education

High School diploma or equivalent

Job description

Facility: Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807 Department: 1297 DME SGF Scheduled Weekly Hours: 40 Hours: 8-4:30 pm Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.

• Must be able to use computer/software systems, phone system in order to transmit orders.
• Markets and represents Home Support in a positive and professional manner at all times.
• Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
• Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
• Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.
• Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels
• Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
• Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
• Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.

Education

• Required: High School Diploma or Equivalent
• No Previous Experience Required

Skills

• Must be able to use computer/software systems, phone system in order to transmit orders.
• Markets and represents Home Support in a positive and professional manner at all times.
• Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors.
• Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems.
• Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care.
• Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job.
• Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels
• Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results.
• Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome.
• Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job.

Licensure/Certification/Registration

• Required: Must obtain Class E Driver's License within 30 days of hire

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.