Patient Care Representative

Pulmonary Associates of Richmond; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending accounts

Employee referral program

Health insurance

Short-term and long-term disability

Accidental disability & dismemberment

Critical Illness

Life insurance

Paid time off

Vision insurance

Weekly pay

Job summary

Pulmonary Associates of Richmond (PAR) seeks two patient-minded Patient Care Representatives to handle check-in, check-out, and related administrative duties at our West Broad PAR location. This role offers weekly pay and growth in a team-focused environment.

Pay ranges from $17.50 to $20.00 per hour, depending on experience. Candidates should have a high school diploma and at least one year of front desk or customer service experience, preferably in a medical setting.

Qualifications

• Education: High School Diploma or equivalent.
• One year of front desk experience in medical practice or one year of customer service experience is preferred.

Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Skills

Customer service

Front desk experience

Medical office experience

Education

High School diploma or equivalent

Job description

The Company:

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position:

PAR seeks two enthusiastic and customer service-oriented Patient Care Representative to perform patient check in, check out, and other administrative tasks for our West Broad PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Pay: $17.50-$20.00 an hour based on experience

• 401(k)
• Employee assistance program
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment Insurance
• Critical Illness
• Life insurance
• Paid time off
• Vision insurance
• WEEKLY PAY

Job Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an equal opportunity employer.