Patient Care Representative

42 NORTH DENTAL; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

42 North Dental is seeking a Full-Time Patient Care Representative to join their team in Worcester, Massachusetts. This role is vital for facilitating communication between patients and dentists, ensuring a focus on exceptional patient service. The ideal candidate will excel in customer interaction, multitasking, and administrative tasks in a dynamic dental environment.

Qualifications

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Comfortable in a computerized environment.

Responsibilities

• Interact with patients positively via telephone and in person.
• Schedule and confirm appointments.
• Accurately confirm insurance benefits.

Skills

Customer service skills

Clear speaking voice

Positive attitude

Multitasking

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask