Patient Care Representative

42 NORTH DENTAL; Braintree (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental practice is seeking a full-time Patient Care Representative to enhance patient satisfaction and streamline administrative processes. This role involves direct interaction with patients, managing appointments, and ensuring compliance with HIPAA regulations. Ideal candidates will possess strong customer service skills and a positive demeanor, contributing to a supportive team environment.

Qualifications

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Positive attitude and energetic personality.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Maintain and manage patient records from initial forms through billing procedures.

Skills

Customer service skills

Clear speaking and telephone voice

Positive attitude

Comfortable in computerized environment

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask