Patient Care Representative

Shields Health; Quincy (MA); Remote; USD 40,000 - 55,000; Full time

Job summary

Shields Health seeks a Remote Patient Care Representative for a full-time position, responsible for managing patient pre-registration and ensuring exceptional customer service. Ideal candidates should have strong communication skills, a high school diploma, and preferably some experience in a medical office.

Qualifications

• 3+ years of relevant experience preferred for internal candidates.
• 5+ years of experience in a medical office preferred for external candidates.
• Ability to follow instructions with minimal supervision.

Responsibilities

• Manage patient pre-registration across four MRI locations.
• Verify and enter essential information into systems.
• Maintain confidentiality for all customer groups.

Skills

Communication skills

Computer proficiency

Detail-oriented

Knowledge of anatomy

Medical terminology

Education

High School Diploma

Job description

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COMPANY: Shields Health

JOB TITLE: Patient Care Representative - Remote

SCHEDULE: Monday to Friday 8:30am - 5:00pm

Who We Are:

Shields Health provides MRI, PET/CT, and surgical services to patients at more than 50 locations in New England.

With a focus on cutting-edge technology, provider expertise, and affordability, Shields prioritizes the patient experience above all. Shields offers high-field open-bore MRI machines that allow for greater patient comfort while maintaining clear images. Additional services include MR arthrogram and breast MRI, as well as Shields ProCare, imaging medical equipment maintenance and service-company. All Shields locations are ACR accredited. A family-owned and operated business, Shields offers the largest and most technically advanced network of medical imaging and diagnostic treatment facilities in New England.

The Role:

We have an exciting new employment opportunity for a Remote Patient Care Representative. This is a full-time, fully remote position, Monday to Friday, from 8:30 AM to 5 PM. This role is essential to achieving the goals of Shields Health Care Group by delivering exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities:

• Manage patient pre-registration across four MRI locations, ensuring accurate capture of medical history and demographic information for seamless patient care.
• Review and address pending patient clinical tasks appropriately.
• Identify the need for language services use.
• Verify and enter essential information into our systems.
• Maintain confidentiality for all customer groups.
• Address patient and physician inquiries with accuracy, efficiency, and professionalism.
• Keep management informed about situations that may impact the company or specific departments.
• Stay current with any changes in policies or procedures affecting daily functions.
• Perform other related duties as assigned.
  
  

About You:

• Internal candidates: 3+ years of relevant experience preferred.
• External candidates: 5+ years of experience in a medical office preferred.
• Strong communication skills and computer proficiency are required.
• Detail-oriented with a high degree of typing accuracy.
• Knowledge of anatomy, medical terminology required.
• Medical insurance knowledge is a plus.
• Ability to follow instructions with minimal supervision.
• Proven capability to multitask and exceed customer expectations.
• High School Diploma.
• Ability to sit or stand while using a computer for extended periods.
• Physical requirements met with or without accommodation.
  
  

Note: This job description is not exhaustive and may not include all duties associated with the position. Employees may be required to perform tasks of a lower or equivalent classification as needed, as well as higher classification tasks for training and development purposes when warranted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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