Patient Care Representative

Pulmonary Associates of Richmond; Richmond (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending accounts

Employee referral program

Health insurance

Critical Illness

Life insurance

Paid time off

Vision insurance

Weekly pay

Job summary

Pulmonary Associates of Richmond (PAR) seeks a patient-focused Patient Care Representative to perform front desk duties at our Virginia location. You will check-in/check-out patients, collect demographics, handle insurance data in Allscripts, and manage daily EMR tasks.

Prior front desk or customer service experience helps you thrive in a team-driven clinic environment. In this role you will use Phreesia pad and EMR tools, schedule follow-ups, process forms, and ensure patient privacy per HIPAA

Qualifications

• High School Diploma or equivalent required.
• One year of front desk or customer service experience preferred.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Greet patients and instruct on Phreesia pad usage.
• Enter demographic and insurance data in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check out patients in Allscripts.
• Schedule follow-up appointments and tests.
• Complete orders and give patient instructions.
• Call patients to schedule/reschedule appointments.
• Maintain daily administrative tasks in EMR.

Skills

Front desk experience

Customer service

HIPAA compliance

Data entry

Education

High School diploma or equivalent

Tools

Allscripts

Phreesia pad

EMR systems

Job description

The Company:

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community and we continue to grow! We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position:

PAR is seeking an enthusiastic and customer service-oriented Patient Care Representatives to perform patient check-in, check-out, and other administrative tasks for our North Chesterfield PAR location. Enjoy weekly pay with the opportunity to grow in a team-oriented work environment.

Pay: $17.50-$20.00 an hour based on experience

Job Responsibilities for the Patient Care Representative

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow up appointment and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration - for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications for the Patient Care Representative

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

• 401(k)
• Employee assistance program
• Flexible spending accounts
• Employee referral program
• Health insurance
• Critical Illness
• Life insurance
• Paid time off
• Vision insurance
• WEEKLY PAY

Physical / Mental Demands

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates of Richmond is an Equal Opportunity Employer.