Patient Care Representative

Shields Health; Boston (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health is seeking a Patient Care Representative to deliver exceptional customer service with professionalism, efficiency and accuracy on Sundays. You will greet patients, collect copays, assist with iPad check-in, and help with scheduling while maintaining HIPAA standards.

Strong communication, attention to detail and computer proficiency are required; ability to multi-task and work independently with minimal supervision is essential.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while performing data entry.

Responsibilities

• Greet patients, collect copays/deductible/co-insurance and explain the consent form.
• Assist patients with Ipad check in process and troubleshoot as needed.
• Recognize when language services are needed and provide assistance.
• Distribute films/CDs while maintaining HIPAA and patient privacy.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming mail and deliveries.
• Prepare setup for next day’s appointment and flag issues.
• Verify and enter information into our systems.
• Respond to scheduling emergencies accurately and professionally.
• Maintain confidentiality of all customer groups and daily cash handling.
• Support onboarding and training of new employees.
• Work with multiple departments to improve workflow and survey returns.
• Keep management informed of situations impacting the company.

Skills

Customer service

Communication

Multitasking

Attention to detail

Typing speed

Education

High School Diploma

Job description

Job Summary:The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.This will be one 10-hour shift on SundaysJob Description:What you will doGreet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completedAssist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Maintain co pay/petty cash accuracy and make daily bank depositsAssist with on-boarding and training of new employeesPerforms other related duties as requiredWork to maintain survey return rates in conjunction with company guidelines and goalsWorkflow in collaboration with multi-departments to ensure efficienciesRequired QualificationsWhat you need:High School Diploma requiredExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.