PCR/TA

Shields Health; Yarmouth (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group in Yarmouth, MA is seeking a Patient Care Representative/Tech Aide to deliver exceptional service with accuracy and efficiency. The role supports patient flow, assists with iPad check-in, and collaborates with technologists to ensure smooth operations.

The position is full-time with a 40-hour week, offering a structured schedule and opportunities to engage with multiple departments while maintaining HIPAA and patient privacy.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.
• Ability to sit for extended periods while data entry and information intake via phone.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Recognize and utilize language services when needed.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate issues.
• Verify and enter information into our systems.
• Respond to scheduling emergencies with accuracy and professionalism.
• Support Customer Care with machine utilization using templates and waitlists.
• Keep management informed of situations impacting departments or customers.
• Stay current on policy/procedure changes that affect daily work.
• Assist in patient interview process and in preparing scan room.
• Maintain copay/petty cash accuracy and daily deposits.
• Perform other related duties as required.

Skills

CPR certified

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Data entry

Customer service

Education

High School Diploma

Job description

Job Summary:The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.Job Description:This is a full-time (40-hour) position with the following schedule:Monday, Tuesday, Thursday & Friday: 6:30am-5:00pmWhat you will doGreet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.Assist patients with Ipad check in process, ability to trouble shoot and provide feedbackAbility to recognize and utilize when language services are neededDistribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.Work in collaboration with technologists/radiologists to ensure proper patient flow.Process outgoing and incoming US and inter-office mail and UPS deliveries.Prepare set up for next day’s appointment schedule and communicate any potential issuesProvide and respect confidentiality of all customer groups.Verify and enter necessary information into our systems.Respond appropriately to scheduling emergency patient situations.Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.Remain current on any changes in policies or procedures that modify daily work functions.Assists In patient interview processAssists in preparing patient scan roomMaintain co pay/petty cash accuracy and make daily bank depositsPerforms other related duties as requiredRequired QualificationsWhat you need:High School Diploma required Must be CPR certifiedExcellent communication skills and computer proficiency requiredAttention to detail and typing accuracy requiredAbility to follow instructions with minimal supervisionProven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.Preferred Qualifications:Medical office or healthcare administration courses preferredKnowledge of anatomy, medical terminology and insurance requirements is preferred.Additional Job Description:Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.