Patient Services Representative - Front Desk - Fremont/Milpitas, CA

PhyNet Dermatology LLC; Milpitas (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

PhyNet Dermatology LLC in Milpitas, CA seeks a professional Patient Services Representative - Front Desk to manage registration, schedule appointments, and coordinate clinical calls across practices. You will deliver excellent patient experience, support billing processes, and maintain accurate charts and referrals while ensuring a welcoming lobby and smooth daily operations.

The role requires 0-1 years in customer service, a high school diploma, and proficiency with Microsoft Office; we offer

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments.
• Skilled in navigating multiple computer systems.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and register them with a focus on service.
• Schedule appointments and coordinate clinical calls.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to appropriate teams as needed.
• Support billing processes and manage patient records.
• Enter referrals accurately and keep charts up to date.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Communication

Multitasking

Payment collection

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours

Pay range is $23-$26 hourly. Hours are Monday - Friday, 8 hour days.

Essential Functions

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

• Physical Requirements:
  • Occasionally required to stand, walk, and sit for extended periods.
  • Use hands to handle objects, tools, or controls; reach with hands and arms.
  • Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
  • Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.