Patient Care Representative

Sentara Health; Hampton (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara Family Medicine & Pediatrics in Hampton, VA is hiring a full-time Patient Care Representative. The role involves registration, check-in/check-out, collecting co-pays, scheduling appointments, and handling medical record requests.

You will greet patients and visitors and answer calls as part of a courteous, patient-centered team. Qualifications include a High School Diploma with customer service experience preferred.

Qualifications

• Customer service experience preferred.
• Registering new and existing patients at the site and assisting with check-in/check-out.
• Answering calls, scheduling appointments, and handling requests for medical records.

Responsibilities

• Handle patient check-in and check-out and collect co-pays.
• Schedule patient appointments and manage medical records requests.
• Greet patients and visitors and answer phone calls in a friendly manner.

Skills

Customer service

Education

High School Diploma

Job description

City/State Hampton, VA

Work Shift First (Days)

Overview

Sentara Family Medicine & Pediatrics is now hiring a full-time Patient Care Representative in Hampton, VA! Clinic Hours Monday - Friday 8:00AM - 4:30PM, dayshift. As a Patient Care Representative with Sentara, you will be responsible for registration process of new and current patients at the site. Primary responsibility will focus on completing check‑in and check‑out functions to include collection of co‑pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greets all patients and visitors with a smile.

Education

High School Diploma (Required)

Experience

Customer service experience (Preferred)

Keywords

Patient Care Representative, Talroo-Allied Health, Medical Office

Sentara offers market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits:

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not‑for‑profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!