PESC Patient Care Representative (3162)

US Eye; Charleston (SC); On-site; USD 28,000 - 40,000; Full time

Job summary

A healthcare provider in Charleston, South Carolina is looking for a Patient Care Representative to maintain an inviting environment at the front desk. The role requires polite communication, organization, and attention to detail. Responsibilities include checking in patients, managing appointment schedules, and ensuring a tidy lobby. This is a full-time position with scheduled hours from Monday to Thursday, 6:15 A.M. to 5:00 P.M., and may require occasional overtime.

Qualifications

• Ability to maintain a friendly and inviting environment at the front desk.
• Proficient in managing patient check-ins and check-outs efficiently.
• Good communication skills to assist patients effectively.

Responsibilities

• Open and close the office/lobby as per schedule.
• Greet patients and company representatives according to standards.
• Check-in patients and manage their information accurately.
• Handle appointment scheduling and confirmation calls.

Skills

Polite communication

Organizational skills

Attention to detail

Job description

JOIN OUR TEAM

JOB SUMMARY

Patient Care Representatives are responsible for maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that they are polite, attentive and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way they can.

ESSENTIAL JOB FUNCTIONS (other duties as required)

• Open and close office/lobby as evidenced by opening and closing time of facilities
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day
• Greet patients, company representatives, caretakers & transportation providers as per company standards and policies
• Check-in patients upon arrival by verifying required information and having patients complete questionnaires/forms
• Attend to walk-in patients, scheduling inquiries, prescription/record pick-up, etc.
• Sort and distribute charts and deliveries
• Print fee tickets
• Cross-check and update next-day charts as evidenced by the appointment schedule
• Create and repair patient charts
• Maintain the refreshments cart in the lobby
• Ensure that the lobby and alcove are tidy and orderly throughout the day as per company standards and policies
• Responsible for staging before and clean-up after lobby seminars as per the seminar schedule
• Complete appointment confirmation calls as per the appointment schedule
• Confirm patients’ insurance information and co-payment
• Collect co-payment, any non-covered service fees and/or existing account balances
• Provide patient with a statement and/or receipt
• Schedule patients for appointments, follow-ups, etc.
• Account for fee tickets
• Balance the cash drawer
• Fill out essential reports and forms
• Adherence to applicable laws, regulations and contractual obligations; follow the principles of the Compliance Program as well as the Code of Conduct

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Days and hours include scheduled times Monday through Thursday 6:15 A.M. – 5:00 P.M. with occasional overtime.