Patient Care Representative

Shields Health; Brockton (GA); On-site; USD 25,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative to deliver exceptional customer service with professionalism, efficiency and accuracy. You will greet patients, collect copays, explain consent forms, and support the scheduling process.

You will assist with check-in, support language services when needed, maintain HIPAA/privacy standards, coordinate with technologists and radiologists, and ensure smooth patient flow. Pay range is $18-$29 per hour plus benefits.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.
• Able to sit for extended periods while data entering via phone.

Responsibilities

• Greet patients, collect copays, and explain consent forms.
• Assist patients with check-in via iPad and troubleshoot.
• Recognize language service needs and coordinate interpretation.
• Maintain HIPAA and privacy policies in all interactions.
• Support patient flow with technologists and radiologists.
• Process mail and prepare next day's appointment setup.
• Verify information in systems and respond to scheduling emergencies.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multi-tasking

Education

High School Diploma

Job description

Job Summary:

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description:

What you will do

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

What you need:

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications:

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description:

Pay range for this position is $18-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.