Patient Care Representative

Shields Health at UMass Memorial Health – Milford Regional Medical Center, LLC; Milford (CT); On-site; USD 23,419 - 39,950; Full time

Job summary

Shields Health at UMass Memorial Health – Milford Regional Medical Center, LLC is looking for a Patient Care Representative to enhance customer service through professional, efficient interactions. Responsibilities include patient greetings, payment collection, and assisting with check-in processes.

The ideal candidate will possess a High School Diploma, excellent communication skills, and the ability to multitask. A pay range of $17–29/hr applies, based on skills and experience, with additional benefits.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.

Responsibilities

• Greet patients and collect necessary payments.
• Assist patients with iPad check-in process.
• Work in collaboration with technologists/radiologists.
• Maintain confidentiality of all customer groups.

Skills

Excellent communication skills

Attention to detail

Typing accuracy

Proven ability to multi-task

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. Hours: Monday‑Friday 2:30‑11pm.

Responsibilities

• Greet patients, collect necessary copay/deductible/co‑insurance, and explain the consent form to be completed.
• Assist patients with iPad check‑in process, troubleshooting, and provide feedback.
• Recognize and utilize language services when needed.
• Distribute films/CDs as required while maintaining HIPAA and Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming mail, US and inter‑office mail, and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency, and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, departments or customer groups.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain copay/petty cash accuracy and make daily bank deposits.
• Assist with onboarding and training of new employees.
• Perform other related duties as required.
• Work to maintain survey return rates in conjunction with company guidelines and goals.
• Collaborate with multi‑departments to ensure efficiencies.

Required Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi‑task and exceed customer expectations.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred.
• Knowledge of anatomy, medical terminology and insurance requirements preferred.

Benefits and Compensation

Pay range for this position is $17‑29/hr plus benefits. Individual pay is based on skills, experience, and other relevant factors.

Shields Health is an equal opportunity employer.