Patient Care Representative

Shields Health Solutions; Brockton (MA); On-site; USD 25,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative to deliver exceptional customer service and accuracy in a fast-paced environment in Brockton, MA. You will greet patients, collect payments, assist with iPad check-ins, and coordinate with technologists to ensure smooth patient flow.

The role requires strong communication, typing accuracy, and the ability to multitask while maintaining confidentiality and HIPAA compliance.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while data entry and information intake via phone.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain the consent form.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs while maintaining HIPAA and patient privacy.
• Collaborate with technologists/radiologists to ensure patient flow.
• Process outgoing and incoming mail and deliveries.
• Prepare setup for next day’s appointment schedule and flag issues.
• Maintain confidentiality of all customer groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies.
• Support Customer Care with machine utilization using the waitlist templates.
• Answer patient and doctor concerns with accuracy and professionalism.
• Keep management informed of situations impacting the company or departments.
• Stay current on policy changes.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multi-tasking

Follow instructions

Education

High School Diploma

Job description

Job Summary:

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description:

What you will do

• Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Required Qualifications

What you need:

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications:

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description:

Pay range for this position is $18-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.