Patient Care Rep

Sentara Health; New Town (ND); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Adoption reimbursements

Paid Time Off

Parental & Family Caregiver Leave

Emergency Backup Care

Disability insurance

Life Insurance

401k/403B with employer match

Tuition assistance

Student debt payoff

Pet insurance

Legal resources plan

Job summary

Sentara Family Medicine New Town in Williamsburg, VA is seeking a full-time Patient Care Representative. The role focuses on front-desk registration, check-in/out, co-pay collection, scheduling, and handling medical records requests while greeting patients with a smile.

Requirements include a High School Diploma; customer service experience is preferred. Base hourly pay ranges from $20.24 to $30.25 with potential shift differentials and bonus opportunities.

Qualifications

• High School Diploma (Required)
• Customer service experience (Preferred)

Responsibilities

• Register patients and manage check-in/check-out processes
• Collect co-pays and schedule appointments
• Request medical records and greet patients/visitors
• Answer phone lines and assist patients warmly

Skills

Customer service

Education

High School Diploma

Job description

City/State Williamsburg, VA

Work Shift First (Days)

Clinic Hours Monday - Friday 8:00AM - 4:30PM, dayshift.

Overview

Sentara Family Medicine New Town is now hiring a full-time Patient Care Representative in Wiliamsburg, VA! Clinic Hours Monday - Friday 8:00AM - 4:30PM, dayshift.

As a Patient Care Representative with Sentara, you will be responsible for registration process of new and current patients at the site. Primary responsibility will focus on completing check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records. Answers telephone calls and greets all patients and visitors with a smile.

Education

• High School Diploma (Required)

Experience

• Customer service experience (Preferred)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Employment Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Environment and Ethics

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Company Overview

Sentara Health is a Virginia and Northeastern North Carolina based non‑for‑profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

Awards and Recognition

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Professional Development

Sentara offers professional development and a continued employment philosophy!

Keywords: Patient Care Representative, Talroo-Allied Health, Medical Office