Patient Care & Outreach Coordinator

GN Group; Sierra Vista (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Beltone Arizona, part of the GN Hearing Care Group, seeks a sales-driven Patient Care Coordinator to manage the front office, schedule appointments, and assist patients. You will be the first contact, help generate referrals, and represent the practice professionally.

The role emphasizes outbound outreach, HIPAA compliance, and strong communication, organization, and multitasking to support providers and keep operations running smoothly.

Qualifications

• High School Diploma or GED required.
• At least one year of front office experience.
• Telemarketing and inside sales experience a plus.
• Ability to work independently.
• Exceptional professionalism, strong verbal and written communication skills.
• Outstanding planning and organizational skills.
• Superior multi-tasking and strong time management ability.
• Willingness to make extensive outbound dials.
• Understanding of current HIPAA laws is a plus.
• Understanding of current marketing promotions.
• Strong interest in patient care and hearing health.

Responsibilities

• Promote sales by actively attracting new patients to the office.
• Confer with incoming patients to generate referrals for patient hearing health outreach.
• Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues.
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Execute routine bank deposits and credit transactions; manage petty cash account.
• Maintain weekly sales reports.
• Package and ship supplies and equipment.
• Determine specific patient insurance coverage by working directly with insurance companies.
• Assist patients with qualifications for credit application as needed.
• Order and maintain appropriate and approved office supplies.

Skills

Outbound calling

HIPAA knowledge

Marketing promotions

Patient care

Communication skills

Time management

Organizational skills

Independent worker

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Beltone Arizona, part of the GN Hearing Care Group, seeks a sales-driven Patient Care Coordinator to manage the front office, schedule appointments, and assist patients. You will be the first contact, help generate referrals, and represent the practice professionally.

The role emphasizes outbound outreach, HIPAA compliance, and strong communication, organization, and multitasking to support providers and keep operations running smoothly.