Patient Care Coordinator: Medical Office Lead

GN Group; Bossier City (LA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

STD & LTD

Paid time off

Employee discounts

Job summary

Beltone Hearing Care Center in Bossier City, LA is seeking a Patient Care Coordinator to be the welcoming face of our clinic and oversee daily operations, patient flow, scheduling, and billing tasks.

You will verify insurance, manage records, support marketing efforts, and coordinate with home office teams to ensure top-quality patient experiences.

This is a full-time role with benefits, Monday–Friday, and a path for growth within a patient-centered hearing health practice.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents.
• Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Job description

Beltone Hearing Care Center in Bossier City, LA is seeking a Patient Care Coordinator to be the welcoming face of our clinic and oversee daily operations, patient flow, scheduling, and billing tasks.

You will verify insurance, manage records, support marketing efforts, and coordinate with home office teams to ensure top-quality patient experiences.

This is a full-time role with benefits, Monday–Friday, and a path for growth within a patient-centered hearing health practice.