Patient Care Coordinator

GN Group; Sierra Vista (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Beltone Arizona, part of the GN Hearing Care Group, seeks a sales-driven Patient Care Coordinator to manage the front office, schedule appointments, and assist patients. You will be the first contact, help generate referrals, and represent the practice professionally.

The role emphasizes outbound outreach, HIPAA compliance, and strong communication, organization, and multitasking to support providers and keep operations running smoothly.

Qualifications

• High School Diploma or GED required.
• At least one year of front office experience.
• Telemarketing and inside sales experience a plus.
• Ability to work independently.
• Exceptional professionalism, strong verbal and written communication skills.
• Outstanding planning and organizational skills.
• Superior multi-tasking and strong time management ability.
• Willingness to make extensive outbound dials.
• Understanding of current HIPAA laws is a plus.
• Understanding of current marketing promotions.
• Strong interest in patient care and hearing health.

Responsibilities

• Promote sales by actively attracting new patients to the office.
• Confer with incoming patients to generate referrals for patient hearing health outreach.
• Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues.
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Execute routine bank deposits and credit transactions; manage petty cash account.
• Maintain weekly sales reports.
• Package and ship supplies and equipment.
• Determine specific patient insurance coverage by working directly with insurance companies.
• Assist patients with qualifications for credit application as needed.
• Order and maintain appropriate and approved office supplies.

Skills

Outbound calling

HIPAA knowledge

Marketing promotions

Patient care

Communication skills

Time management

Organizational skills

Independent worker

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Patient Care CoordinatorFounded in 1940, Chicago-based Beltone is part of the GN Hearing Care Group, a global leader in intelligent audio solutions with a unique portfolio of medical, professional and consumer audio solutions. Utilizing advanced technology to produce hearing aid instruments sold in the United States, Canada and over 50 countries worldwide, Beltone provides industry-leading products, services and support for its U.S. hearing care network operating in over 1,500 offices in North America. Beltone remains the most trusted brand for quality products and care among its patients and adults aged 50 and older.Beltone Arizona is a Private Hearing Healthcare practice located in Prescott. Seeking to hire a sales driven and motivated individual to manage the front office, create appointment opportunities through internal prospecting and outreach, assist the provider with helping patients, and represent our practice with professionalism.ResponsibilitiesPromote sales by actively attracting new patients to the officeConfer with incoming patients to generate referrals for patient hearing health outreachAct as first point of contact for incoming patients; troubleshoot minor hearing aid issuesClean and service hearing aids when the provider is unavailableData entry and appointment scheduling using company scheduling protocols and internal scheduling database softwareExecute routine bank deposits and credit transactions; manage petty cash accountMaintain weekly sales reportsPackage and ship supplies and equipmentDetermine specific patient insurance coverage by working directly with insurance companiesAssist patients with qualifications for credit application as neededOrder and maintain appropriate and approved office suppliesQualificationsUnderstanding of current marketing promotionsWillingness to make extensive outbound dialsUnderstanding of current HIPAA laws is a plusStrong interest in patient care and hearing healthHigh School Diploma or GEDAt least one year of front office experienceTelemarketing and inside sales experience a plusExceptional professionalism, strong verbal and written communication skillsOutstanding planning and organizational skillsSuperior multi-tasking and strong time management abilityAbility to work independentlyWe are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.