Patient Care Office Navigator

Mohawk Valley Health System; Town of Herkimer (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System in Herkimer, NY is seeking a Medical Office Coordinator to support the patient care team in a fast-paced office. The role handles appointment coordination, phone communications, prescription authorizations, and documentation to ensure smooth patient flow and proper clinical handoffs.

You will maintain knowledge of medical terminology, distinguish clinical vs non-clinical matters, and route issues to appropriate staff.

Qualifications

• 1-2 years of experience in a healthcare related setting.
• Demonstrated ability to prioritize work and communicate effectively.
• Strong computer skills and familiarity with basic office software.

Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.

Skills

Prioritization

Effective communication

Strong computer skills

Healthcare setting experience

Education

High School Diploma or equivalent

Job description

Mohawk Valley Health System in Herkimer, NY is seeking a Medical Office Coordinator to support the patient care team in a fast-paced office. The role handles appointment coordination, phone communications, prescription authorizations, and documentation to ensure smooth patient flow and proper clinical handoffs.

You will maintain knowledge of medical terminology, distinguish clinical vs non-clinical matters, and route issues to appropriate staff.